FYI’s

The following are some guidelines and FYI’s that will enhance your visit. At Spa La La, your satisfaction and comfort are always top priority. This is your time and you should fully delight in the experience. Every effort will be made to provide you with a calibre of treatment, and personal service that is unparalleled. Most importantly, if you have any questions or suggestions, please let us know. Whether it’s the room temperature, volume of the music, or amount of massage pressure, your input is always welcome.

Where is the Spa located?

Spa La La is located at Bee Cave Center: 3425 Bee Cave Rd. Suite B2 Austin, TX 78746 next to the new Sway restaurant in West Lake.

You can schedule your sessions online by clicking here.

Hours of Operation:

Spa La La does not take walk-ins. We are by appointment only. The spa will do its very best to accommodate any last minute appointments. However, it is suggested that you call in advance to ensure that you will receive your preferred appointment time.

Because most days, we are booked back to back, with only 10 minutes in between appointments, your service time will end on time so that the next guest isn’t delayed if you do, in fact arrive late. Your arrival time determines the length of your session. The treatment fee will remain the same, so arrive on time. Spa La La is by appointment only during the hours of 10:00am-7:30pm

Cancellations & No Shows

All will agree that time is our most valuable asset. If unable to keep your appointment, kindly give a 12-hour notice. As a result, if you no show, you will be charged 50% of your treatment cost in order to accommodate our therapists for their time. We apologize for any inconvenience this might cause.

Accepted Methods of Payments:

Spa La La accepts Visa, MasterCard, American Express, and Discover. We also accept Venmo, Google Wallet, and MassageBook gift certificates. If you plan to pay with cash, please have exact change because no cash is kept in the studio.

How early should I arrive for my spa treatment?

Because we want you to enjoy the full benefits of your spa experience, please arrive at least 5 minutes before your treatment time. If you are a first time guest, you will be asked to fill out a confidential personal profile based on the treatment you are receiving.

You don’t have to entertain your therapist.

Silence can be golden, providing a relaxing and meditative atmosphere. If you feel like chatting, please do so, or feel free to also escape in silence.

Quiet Please:

Above all, Spa La La is a sanctuary for the body, mind, and spirit! Please help maintain a peaceful atmosphere by turning off your cell phone ringer before coming in. Due to the fact that other therapists could be in session, please refrain from carrying on conversations in the hallways. Your therapist will pick you up from the relaxation lounge. There are several magazines as well as water for your enjoyment.

What if I have a medical condition?

Due to contraindications, before the start of your session, please bring to the therapist/esthetician’s attention any health concerns that may prohibit a particular treatment from being performed. For example: high blood pressure, heart conditions, allergies, pregnancy, injury or any other condition. Also, if you are an existing client, please inform us of any changes, injuries, or recent surgeries that we might not be aware of.

Age Requirement:

A parent or guardian must check in with clients that are younger than 18. A consent form will also be required prior to services being rendered.

Gift Certificates

In addition to all the services we offer, Spa La La has gift certificates for all your needs.

Gift certificates are just as wonderful to give as they are to receive. Purchase online & your gift certificate will be emailed to your recipient on the date you choose. Whether it be a Birthday, Valentine’s Day, or just because, everyone loves the gift of massage or skincare. They are available for any treatment you wish to treat someone to, as well as in any dollar amount if you prefer to let them choose.

Click here to learn more.

Gratuities:

Gratuity is discretionary. However, if you enjoyed your treatment, it is customary to tip your Therapist or Esthetician 15-20% of the total treatment cost before any discounts.

Products we sell

Spa La La also carries amazing product lines by the following lines. Most importantly, we don’t sell anything we’ve never tried. We take pride in only carrying medical grade and very effective skincare products by Osmosis, In addition to skincare, we also carry the highest quality makeup as well as linens.

  • Osmosis MD Skincare
  • Blinc
  • Revitalash Eyelash Conditioner
  • Linens by the Comphy Company
  • The Baby Foot Peel
  • Theracane

Outcall Massage/Event Massage

In addition to our variety of treatments we offer at the spa, we are also happy to provide you with additional services outside of the office. There is nothing better than being able to receive a massage in the comfort of your home or office. All mobile sessions are 90 minutes unless you schedule 2+ sessions with the same therapist. We also offer chair massage for Corporate offices or events. A 3-hour minimum is required. Due to our busy scheduleds, we ask that you please request in advance so that we guarantee availability via the contact form. You will receive a response within 48 hours.