The following are some guidelines and FYI’s that will enhance your visit. At Spa La La, your satisfaction and comfort are always top priority. This is your time and you should fully delight in the experience. Every effort will be made to provide you with a calibre of treatment, and personal service that is unparalleled. Most importantly, if you have any questions or suggestions, please let us know. Whether it’s the room temperature, volume of the music, or amount of massage pressure, your input is always welcome.
Spa La La is located in Bee Cave Center upstairs at: 3425 Bee Cave Rd. Suite B2 Austin, TX 78746 across from Synergy dance studio and near the Sway restaurant in West Lake Hills/Austin.
Because we are located on the second floor and there is no elevator, we are not wheelchair accessible. Apologies for the inconvenience.
Spa La La is by appointment only during the hours of 9am-7pm. We do not take walk-in appointments, but we will do our very best to accommodate any last minute treatments.
It is suggested that you call, text, or book online in advance to ensure that you will receive your preferred appointment time.
Because we want you to enjoy the full benefits of your experience, please arrive at least 5 minutes before your treatment time. If you are a first time guest, you will be asked to fill out a confidential personal profile based on the treatment you are receiving.
We do not want the next guest to be delayed, so please do your best to arrive on time. Most days, we are booked back to back, with only 10 minutes in between appointments. Your arrival time will determine the length of your session and treatment fees will not be adjusted if you arrive late.
All will agree that time is our most valuable asset. If unable to keep your appointment, kindly give 12-hours notice. If you no show, you will be charged 100% of your treatment cost in order to accommodate our therapists for their drive and set up time. We apologize for any inconvenience this might cause. We do understand that sometimes emergencies happen and will take situations into consideration.
Spa La La accepts Visa, MasterCard, American Express, Discover, and MassageBook gift certificates. We also accept Venmo, Google Wallet, and Zelle. If you plan to pay with cash, please have exact change because no cash is kept in the studio.
Silence can be golden, providing a relaxing and meditative atmosphere. If you feel like chatting, please do so, or feel free to also escape in silence.
Above all, Spa La La is a sanctuary for the body, mind, and spirit! Please help maintain a peaceful atmosphere by turning off your cell phone ringer before coming in. Due to the fact that other therapists could be in session, please refrain from carrying on conversations in the hallways. Your therapist will pick you up from the relaxation lounge at your scheduled appointment time.
Due to contraindications, before the start of your session, please bring to the therapist/esthetician’s attention any health concerns that may prohibit a particular treatment from being performed. For example: high blood pressure, heart conditions, allergies, pregnancy, injury, or any other condition. Also, if you are an existing client, please inform us of any changes, injuries, or recent surgeries that we might not be aware of.
A parent or guardian must check in with clients that are younger than 18. A consent form will also be required prior to services being rendered.
You are required to be at least 18+ to receive Dysport Injections for cosmetic reasons.
In addition to all the services we offer, Spa La La has gift certificates for all your needs.
Gift certificates are just as wonderful to give as they are to receive. Purchase online & your gift certificate will be emailed to your recipient on the date you choose. Whether it be a Birthday, Valentine’s Day, or just because, everyone loves the gift of massage or skincare. They are available for any treatment you wish to treat someone to, as well as in any dollar amount if you prefer to let them choose.
Gratuity is discretionary. However, if you enjoyed your treatment, it is customary to tip your Therapist or Esthetician 15-20% of the total treatment cost before any discounts.
Tips are not expected or accepted for medical procedures like injections.
Spa La La also carries amazing product lines by the following lines. Most importantly, we don’t sell anything we’ve never tried. We take pride in only carrying medical-grade and cosmeceutical skincare products by Osmosis MD+, EmerginC, and Amarte. In addition to skincare, we also carry these other products:
- Osmosis MD Skincare
- Amarte Skincare
- Revitalash Eyelash Conditioner
- Linens by the Comphy Company
- Baby Foot Peel
- Happy Buddha CBD Products (CBD tinctures)
- Cause+Medic CBD Products (Pain creams, oils, and lotions)
In addition to our variety of treatments we offer at our location, we are also happy to provide you with therapeutic massage services outside of the office.
There is nothing better than being able to receive a massage in the comfort of your home or office. All mobile sessions are 90 minutes unless you schedule 2+ sessions with the same therapist.
We also offer chair massage for Corporate offices or events. A 3-hour minimum is required. Due to our busy schedules, we ask that you request in advance so that we are able to guarantee availability. Please use the contact form so that you can provide specific details on your particular request. You will receive a response within 48 hours.